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Privacy Policy
Last updated: January 11 2026
1. Introduction
Welcome to Ticket Lounge (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website and services (the “Website”), including the purchase of tickets for events.
By using the Website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
a. Personal Information
Full name
Email address
Telephone number
Billing address
b. Transaction & Ticket Information
Event and ticket details
Purchase history
Refund, cancellation, or customer support requests
c. Payment Information
We do not store full payment card details. All payments are processed securely by third-party payment service providers who comply with applicable security standards.
d. Technical & Usage Data
IP address
Browser type and version
Device information
Operating system
Website usage data collected via cookies and analytics tools
3. How We Use Your Information
We use your personal information for the following purposes:
To process ticket purchases and deliver tickets
To communicate with you regarding orders, events, or customer support inquiries
To notify you of changes to events, services, or policies
To send marketing communications where permitted by law or with your consent
To analyze usage trends and improve Website functionality and user experience
To prevent fraud, unauthorized access, and misuse of the platform
4. Legal Basis for Processing (UK & EU Users)
Where applicable, we process personal data under the following legal bases:
Performance of a contract (e.g., ticket purchases)
Compliance with legal obligations
Legitimate business interests
Your consent, where required
5. Sharing of Personal Information
We do not sell or rent your personal data. We may share your information only with trusted third parties, including:
Event organizers, for event administration and attendee management
Payment service providers, to process transactions securely
Technology and delivery partners, for ticket distribution and platform functionality
Legal or regulatory authorities, where required by law or to protect our legal rights
All third parties are required to process your data securely and only for specified purposes.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enable core Website functionality
Remember user preferences
Analyze traffic and usage patterns
Improve performance and user experience
You may manage or disable cookies through your browser settings. Please note that some features of the Website may not function properly without cookies.
7. Data Security
We implement appropriate technical and organizational security measures, including SSL encryption, firewalls, access controls, and secure hosting environments, to protect personal data against unauthorized access, loss, or misuse.
While we strive to protect your information, no online system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time
Request data portability
Requests can be made by contacting us using the details below.
10. Third-Party Links
The Website may contain links to third-party websites or services (including social media platforms and event partner sites). We are not responsible for the privacy practices, policies, or content of third-party websites.
11. Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Changes will be posted on this page, and continued use of the Website constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: support@ticketlounge.co.uk