Terms of Use

1. Acceptance of Terms

By accessing, browsing, or using this website and/or purchasing tickets through the platform (the “Website”), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, together with any policies referenced herein, including our Privacy Policy. If you do not agree to these Terms, you must not use the Website.

2. Platform Services & Ticket Availability

The Website operates as a ticketing platform facilitating the sale and distribution of tickets to events hosted by third-party event organizers (“Organizers”).
All tickets displayed on the Website are subject to availability and may be withdrawn, amended, or sold out at any time without notice.
We reserve the right to modify, suspend, or discontinue any aspect of the Website or its services at our sole discretion.

3. Pricing & Payments

All ticket prices are displayed in the selected currency and include applicable taxes unless otherwise stated.
Additional fees, such as booking or service fees, may apply and will be clearly disclosed prior to checkout.
Payments are processed securely through third-party payment service providers. We do not store full payment card details.
We reserve the right to change prices, fees, or pricing structures at any time prior to purchase. Price changes will not affect completed transactions.

4. Orders & Ticket Delivery

Upon successful purchase, you will receive an order confirmation via email containing your ticket(s) or instructions on how to access them.
Tickets may be delivered electronically (e-tickets, QR codes, or mobile tickets) or via other methods as specified at checkout.
It is your responsibility to ensure that the contact details provided during purchase are accurate. We are not responsible for non-delivery due to incorrect information.
Risk of loss and responsibility for tickets passes to you upon delivery.

5. Refunds, Cancellations & Exchanges

All ticket sales are final unless otherwise stated by the Organizer or required by applicable law.
Refunds or exchanges are generally not permitted, including in cases of change of mind, inability to attend, or scheduling conflicts.
If an event is cancelled, postponed, or materially altered, refund or exchange eligibility will be determined by the Organizer’s policy.
Booking fees and service charges are non-refundable unless required by law.
We are not responsible for travel, accommodation, or other incidental costs incurred in connection with an event.

6. Event Changes & Admission

Event dates, times, venues, line-ups, and content are subject to change at the discretion of the Organizer.
Admission to an event is subject to the Organizer’s terms and conditions and venue rules. Failure to comply may result in refusal of entry or removal without refund.
Tickets may be void if resold, transferred, or used in breach of the Organizer’s policies or applicable law.

7. Promotions & Discounts

Promotional codes must be applied at the time of checkout and cannot be added retrospectively.
Promotions are subject to availability, limited duration, and any specific terms communicated at the time of offer.
Discounts may not be combined unless explicitly stated.
We reserve the right to revoke or refuse promotional codes in cases of misuse, fraud, or violation of these Terms.

8. User Accounts & Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.
You agree to notify us immediately of any unauthorized use or security breach.
We reserve the right to suspend or terminate accounts engaged in suspicious, fraudulent, or unlawful activity.

9. Privacy & Data Protection

We are committed to protecting your personal data and handling it in accordance with applicable data protection laws and our Privacy Policy.
Personal information is collected only as necessary to process transactions, provide customer support, and improve the Website.
We do not sell personal data and only share it with third parties where necessary for payment processing, ticket delivery, event administration, or where legally required.
Cookies and similar technologies may be used to enhance functionality and analyze usage.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or attendance at an event.
Our total liability in connection with any ticket purchase shall be limited to the face value of the ticket purchased.

11. Indemnification

You agree to indemnify and hold harmless the platform, its affiliates, directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the Website.

12. Governing Law & Jurisdiction

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions regarding these Terms of Use, please contact us at support@ticketlounge.co.uk.